STINKING. ROTTEN CUSTOMER SERVICE INCOMPETENCE!!!

I have never ever in my entire life experienced such extremely bad, stinking customer service from a bank of such a calibre. The service is extremely rotten from consultants right up to the branch manager. I went in to FICA my account and l was number 7 in the queue and l waited for more than 2 hours to get the consultant. I honestly wonder how both the consultant and his team leader got a job in that bank because both of them could not read a simple letter. I asked to speak to the branch manager who is even worse. THEN I REALIZED IT IS ACTUALLY THEIR WORKING CULTURE OF EXTREMELY STINKING CUSTOMER SERVICE AND INCOMPETENCE FROM TOP TO BOTTOM. I honestly suspect that the branch manager is not qualified to be in that position because she could not understand simple FIC ACT. As a result, she went on to recruit *********** and unqualified people to safeguard her job - afraid of competition. Succinctly, l spent more than 3 hours in the bank and left without getting the service l wanted. I got the same service at Sandton City branch in 15 minutes with a big smile. I earnestly pity Alberton clients to have to deal with such incompetence in their daily banking needs! Please investigate!!