Stinking ********** Transaction

Standard Bank debited my Capitec Bank an amount of 946 April which I queried and reversed with my Bank Capitec. I phoned in to query this transaction without any joy. Again this month they debited 946 from my Capitec account and unfortunately I cannot telephonically reverse it as Capitec can no longer do it and I must visit my Branch. Very interesting is that I DO NOT OWE STANDARD BANK A CENT! I called them and am not getting through and last month I was charged 45 to reverse this and this month again charges will apply and worse I must go and que for my money!