STINKING CUSTOMER SERVICE

I've been with standard bank for 5 years now. I've recently moved banks since Standard bank wasn't able to service my requests timeously. I instructed them to close all my accounts. I was then told you need to pay an outstanding balance on your credit card before we do so. My card has been expired forever and no one once called to ask why. Instead they just piled on interest each month. I eventually paid the balance - which i went into the bank to do. For this i needed to wait 3 hours before i was helped. I was told it wont reflect immediately, even thought it was paid from a standard bank account. I call today(nearly a week later) to be told there's another R50 outstanding!!! REALLY?!!!! I then get put on hold for 35 MINUTES!!!!! after which i eventually hung up! So here i am, with a R50 balance, and my account's NOT closed! Thanks for nothing Standard Bank!!! Now i need to go spend another couple of hours in a branch where they cant even help me! #verypeevedoffexstandardbankclient