Hellopeter
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CP
Camile P

1 reviews | Active since Oct 2016

29 Apr 2019, 10:21

Still....No response

I logged a complaint on Hello Peter on 18-04-2019, to which I received a generic response and to date nobody from complaints resolution has contacted me.

I truly understand why your clients have resorted to such radical measures as driving into your branch. Its clearly a case of the head not knowing what the tail is doing as is evident by the lack of response when I emailed ********** on the 25th April 2019.

And all I want I want is feedback on a loan application?!?

0
Replies (3)
Standard Bank
Standard Bank's reply29 Apr 2019, 13:35
Official
Dear Camile Pepping 

Thank you for posting your comments.

We will get a banker to urgently assist with this matter.
 Kind regards
 
 Complaint Resolution Centre
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CP
Camile P's update02 May 2019, 15:08
Reviewer Update
More Lies. I give up....keep your money!!!
CP
Camile P's update09 May 2019, 09:53
Reviewer Update
Good morning, Your consultant contacted me on Monday 6th May and advised me to take supporting documents to a branch (I emailed these previously to the online consultant that called me) I took the documents in to the branch and the consultant uploaded to the system and emailed to the consultant who assisted me initially. My fear is that this the same consultant (Nombuso Dhlamini) who couldn't be bothered to follow up on my application for almost a month now. Is it possible for someone to process my application urgently please. I have been waiting since 16 April 2019. Also the agent that called me to advise me to go to the branch promised to follow up with me and hasn't done so.