STILL WAITING FOR YOU TO CORRECT YOUR ERROR

After intially paying my home loan via debit order, I cancelled it (docs submitted), and now pay via my employer. Standard Bank has now debited my cheque account in addition to the payment from my employer . This has impacted negatively on my other debit orders. I have spoken to Lilian ,Eden, Pam and others all who can do nothing except escalate the issue, send me a service request number, promise to call back and never do. You took money out of my account, inconvenienced me and now keep passing the buck. If a Team leader cannot even return a clients phonecall....how exactly are we MOVING FORWARD???