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Zithobile N
1 reviews | Active since Apr 2023
11 Apr 2023, 16:48
Still waiting for my Standard Credit Card to be delivered and accessed my credit which was approved in writing and contract signed 16 March 2023.
Following my review and a response from the standard bank, My complaint has not been resolved. I have not received my credit card, instead the consultant called and blamed the system and said my application was in progress. This is unacceptable. A letter congratulating me for approval of my credit card was emailed along with a contract that I already signed on 16 March 2023 and even chose where my credit card needs to be delivered.
*All I am asking for is Standard bank to honour this contract and release my credit as well as have my credit card delivered!
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Replies (3)
Standard Bank's replyOfficial
11 Apr 2023, 16:57Hi Zithobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Apr 2023, 16:57
Official
Hi Zithobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Zithobile N's updateReviewer Update
12 Apr 2023, 17:05I am disappointed at the standard bank again. today after following up on my complaint at11h39, a lady called me at 12h20 and told me the matter had been escalated and would call me in the afternoon around 4 oclock(play recorderd audio) I have not received a call. This is unacceptable! i specifically told her I needed my credit card account number BCOB as I wanted my April salary to go into that account andhad to submit these details to my HR department today....
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Zithobile N's update12 Apr 2023, 17:05
Reviewer Update
I am disappointed at the standard bank again. today after following up on my complaint at11h39, a lady called me at 12h20 and told me the matter had been escalated and would call me in the afternoon around 4 oclock(play recorderd audio) I have not received a call. This is unacceptable! i specifically told her I needed my credit card account number BCOB as I wanted my April salary to go into that account andhad to submit these details to my HR department today....
Standard Bank's replyOfficial
12 Apr 2023, 17:13Good day Zithobile
We are saddened to hear this. We will follow up with our team.
Our team will be in touch.
Kindest regards,
We are saddened to hear this. We will follow up with our team.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Apr 2023, 17:13
Official
Good day Zithobile
We are saddened to hear this. We will follow up with our team.
Our team will be in touch.
Kindest regards,
We are saddened to hear this. We will follow up with our team.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team