Still waiting for my refund.

I had a complaint that Standard Bank was taking money from me for a mistake they made. they agreed the fault was on their side and said that they will refund me. That was on the 16th of March still no refund...... here was their response on Hello Peter<br> <br> UPDATED RESPONSE Standard Bank Time and Date 10:38:44 | Wed 16 Mar 16<br> Hello Wynand6006,<br> <br> I refer to our telephonic conversation and confirm that the matter has been addressed.<br> <br> Thanks,<br> <br> Nkululeko Sithole<br> Complaint Resolution Centre<br> ***<br> <br>