MM
Mirela M
1 reviews | Active since May 2022
03 Jan 2023, 14:31
Still waiting for my money to be reversed
I'm still waiting for my money ( instant ) that is stuck in the ATM since last week...my cousin had to miss a funeral because of the reversal that has not occurred even today ... I hate this bank and regretting why I bank with it ...I want my money reversed
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 Jan 2023, 15:03Good Day Mirela
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply03 Jan 2023, 15:03
Official
Good Day Mirela
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
MM
Mirela M's updateReviewer Update
04 Jan 2023, 16:13What exactly have you prioritize here ... because I'm still waiting for my money...can u tell me what excatly should heppen here
MM
Mirela M's update04 Jan 2023, 16:13
Reviewer Update
What exactly have you prioritize here ... because I'm still waiting for my money...can u tell me what excatly should heppen here
Standard Bank's replyOfficial
04 Jan 2023, 16:24Dear Mirela
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jan 2023, 16:24
Official
Dear Mirela
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Mirela M's updateReviewer Update
05 Jan 2023, 15:17Thank you immensely to Gorgon who assured me that my money will be reversed back ..first time wen he called I shouted and him and took out my frustration on him ...I was upset however he politely managed to calm me down and assured me that hll monitor this query and hll I will get back my money ...of which he called today with the same approach and my money is reversed bck into my account ..thnk you so much and keep up the good work 👌
MM
Mirela M's update05 Jan 2023, 15:17
Reviewer Update
Thank you immensely to Gorgon who assured me that my money will be reversed back ..first time wen he called I shouted and him and took out my frustration on him ...I was upset however he politely managed to calm me down and assured me that hll monitor this query and hll I will get back my money ...of which he called today with the same approach and my money is reversed bck into my account ..thnk you so much and keep up the good work 👌
Standard Bank's replyOfficial
05 Jan 2023, 15:25Dear Mirela
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jan 2023, 15:25
Official
Dear Mirela
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***