TM
Thulani M

1 reviews | Active since Apr 2014

16 Sept 2016, 18:28

Still waiting for my card since 2015

<p>I opened a new account with standard Bank wonderboom junction. And was told that I will get my card within a month but it's be a year a few months waiting for a simple card. I've been in and out of the branch without success. At first there was an error with their system saying they last updated my details in 1901,funny! Imagine. I've been with standard Bank for years and this really a bad service I've ever received. I'm disappointed and desperately waiting for my bank card.</p>

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Replies (2)
Standard Bank
Standard Bank's reply19 Sept 2016, 10:38
Official

Good day Thulani

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply21 Sept 2016, 06:31
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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