Still Waiting for My Bank Card After Three Months

In 2025, I was hijacked on the 17th of December at midnight. My phone was in the car, so when I got home I called the Standard Bank ***** department to block my card. On the same day, I went to Somerset to make a new card. I must say the service there is excellent.

I was assisted by a lady who even went as far as calling the call centre to find out if a new card had been ordered. Their response was that an order had been placed and the card was going to be delivered to the Khayelitsha branch.

On the 10th of January 2026, I went to check if my card had been delivered. I had not received any SMS or call to say that I should collect it, even though they normally say the card takes up to seven days. I was assisted by another lady who checked the system and told me that my card had not arrived. The system also showed that no card had been ordered. She then instructed me to order the card using the app, since I could do that myself, which I did.

In the first week of February, I went back again to see if my card was there, but to my surprise it was not. In a nutshell, after three months I still have not received my card.

I must say the service at the Khayelitsha branch is appalling, to say the least. The help desk assistants are hardly ever at their stations. You usually find at most two tellers, and there are also only about two or three bank consultants—if you are lucky.