Still waiting for feedback on a claim

At the beginning of October I made a call to Standard Bank Insurance about my geyser being faulty. <br> <br> They immediately helped me and called out plumbers and electricians to fix the problem.<br> <br> After the electricians sorted out the issue, they issued me an invoice which I had to pay cash before they left. I then forwarded this invoice on to the Insurance company expecting them to acknowledge my claim.<br> <br> Until now, I have not received any feedback on this claim - whether they have seen it or anything.<br> <br> I have been following up with them for the past 3 weeks and still nothing... they were supposed to have a 24 hour turnaround time - but still nothing...