KN
Khulekani N

1 reviews | Active since Aug 2015

13 Aug 2015, 11:42

STILL WAITING FOR FEEDBACK

We app**** for a home loan at Standard Bank on the 20th of July 2015. Initially we were made to run around with all the the documents the bank required. We were eventually told the bank has all the documents, that was now the 1st of August 2015. We are still waiting for the response from the bank. I have made numerous calls and everytime I phone I get told a different story. I app**** for R 935 000.00 but I'm told that R 841500 appears to be the amount captured on the application. I was only told this during the last call the I made to standard bank on 11th of August 2015 after phoning them more than 5 times. Every time I phoned they always confirmed the amount of R 935 000 appearing on the application<br> <br> All that I want is for Standard Bank to tell me whether I get the loan I app**** for or not, not to run around like a headless chicken<br> <br> Please intervene

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Replies (1)
Standard Bank
Standard Bank's reply15 Aug 2015, 14:43
Official
Hello Khulekani1983,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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