Still waiting for feedback

I have been having a R50+ debit order going through my account for YEARS. When i enquired somewhere along the line, i was told it had something to do with my VAF. I was suprised to see it continue after my VAF account was closed. When i enquired again i was told it's some form of accidental death and disability cover from 2009. I do not recall enetering into such a contract and I have NEVER received the policy documents in regards. I was advised they would contact my branch for proof that indeed I did enter into this contract and come back to me on 10 December. It's the 17th today, i have not had feedback.