still waiting for feedback

We opened new bank accounts from Standard bank early month of May 2015. The lady that asisted the day Thabang Tlhapane. Thabang did not show up for our follow up appointment So then they placed us with a new lady named Mokgadi LeratoMalothane who helped us. We ordered another card for me as we opened a joined account and they only sent us one card for my husband. We then followed up 5 times on the debit orders that they had to switch, also on this new card that we ordered. After many emails with no reply I asked them both (4 times) for the email address of the manager . No reply, no card no manager details. I then one day received a email form Mokgadi Lerato saying that we are now being placed with the supervisor of Thabang he will handle our file from now on, I rep**** asking what is this person's name and contact details, and till today received no reply. Then Thabang sent me a email confirming that all debit orders has been switched successfully - yet at debit order date most of our debit orders went off from our previous bank. And here we are still don't have a clue of who we can contact to help us. Any help standard bank??