Still waiting for email to be reset for app 3-4 weeks later

<p><br />Three weeks ago I came into the branch to get my replacement card and I was unable to sort out the mobile app, I sat in the branch for over an hour on the phone only to be informed by the call centre that it would take 1 week, as his email address needed to be reset.</p> <p>Three weeks later and the mobile app has not been reset and I still cannot login. And still no assistance from Standard bank.</p> <p>Nice to see how important customers are as this is how customers are treated.</p> <p>Please get to the bottom of this. I am currently calling the call centre again, and yet again holding on for someone to answer the phone. Its been over 20 minutes, now 30 minutes......40 minutes........... 50 minutes.......<br />I simply call this bad service.</p> <p>This call cost me money every time..</p> <p>I find this kind of service absolutely pathetic and would like this to be taken to a higher level.</p> <p>What is required to actually get assistance?</p> <p>I expect an answer ASAP.</p>