PN
Priya N
1 reviews | Active since Jun 2009
17 Jan 2025, 11:34
Still waiting for assistance
I have a Prestige bank account, went into the bank on Tuesday 14th Jan 2025 to change my EAP limit as I need to urgently transfer funds to an investment acc.
I was told that they cannot help me and I need to speak to my banker.
Spoke to someone on the same day who said her team lead will call back to verify my increase. I have had no callback since Tuesday.
Before writing this complaint I sent an email to follow up... its now 3 days later and nothing.
I'm so disappointed guys..... I've never used the benefits on this account ever and the one time I do I'm left with a bad experience.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Jan 2025, 11:46Dear Priya
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 11:46
Official
Dear Priya
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
PN
Priya N's updateReviewer Update
21 Jan 2025, 12:21Thanks Matso from Prestige banking for calling me back and sorting out my issue very swiftly. She also kept me updated and made sure everything was done before close of business.
PN
Priya N's update21 Jan 2025, 12:21
Reviewer Update
Thanks Matso from Prestige banking for calling me back and sorting out my issue very swiftly. She also kept me updated and made sure everything was done before close of business.
Standard Bank's replyOfficial
21 Jan 2025, 13:09Good day Priya,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply21 Jan 2025, 13:09
Official
Good day Priya,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***