KM
Karen M
1 reviews | Active since Jul 2016
23 Jun 2019, 09:13
Still waiting for a statement!! Urgent
Three weeks ago, I requested a specific bank statement relating to a previous card I had on my account. I called the call centre last Saturday to follow up and was assured the statement would be sent the following Tuesday as Monday was a public holiday. Again.. I find myself at yet another weekend, still no statement. This was apparently marked as urgent.... Which makes me wonder if Im even a priority at all. I am reluctant to call the contact centre again as it will again be a waste of money to escalate the issue.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
24 Jun 2019, 02:12Hello Karen Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
*** *** (fax)
***
Standard Bank's reply24 Jun 2019, 02:12
Official
Hello Karen Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
*** *** (fax)
***