Still waiting for a refund from Standard Bank.

About a month ago, my credit card was de*****ed by and amount of R641.52 plus a transaction fee of R17.64. My Card was in my possession and it was in credit at the time ,this transaction put the account into debit. I was on a return road trip home from the Eastern Cape at the time of the ********** transaction - 27 April 2018, and there is no way I could have been overseas performing the transaction. Contact was made with the ***** Department at Standard Bank on 02 May 2018 and I was asked a number of questions regarding the transaction and others confirming they were talking to the account holder. The credit card was canceled by the bank and a new card was issued which I collected later that week from Fourways Crossing Branch.

Two weeks (and a number of phone calls) later, the money had still not yet been refunded to my account. After escalating the call to a more senior person, the transaction amount was eventually refunded but not the transaction fee. Repeated calls to the bank to get the transaction fee refunded has been met with empty promises. I know it's not a lot of money but the bank is very quick to charge for every transaction on the credit card. The problem I find is that the person that one deals with is a call centre operator and either doesn't have the authority to refund or doesn't know how to. This is surely a case of apathy and ineptness by the bank.

We are now a month later and all I want is the refund for the transaction refunded. Stop with the excuses and refund my money.