STILL WAITING FOR A POSITIVE RESPONSE

Since my last report regarding the service I received from Standard Bank, I can confirm that I am STILL WAITING My wife contacted their Dispute Resolution department to be informed that one Lucy is dealing with this matter and that they will request her to contact me immediately - that was on the 17th of August. Needless to say, I AM STILL WAITING FOR LUCY TO CONTACT ME. I have spend over R100 on telephone calls to Standard Bank already and I am nowhere closer to getting my money back. WHAT MORE DO I NEED TO DO TO GET A RESPONSE