SK
Subeshnee K

1 reviews | Active since Dec 2016

02 Dec 2016, 22:52

Still waiting....

<p>Hi There,</p> <p>I had to unexpectedly cash out a fixed deposit ahead of its maturity date and was advised that the interest earned will be paid out the day after. After a month or so later after not receiving the interest pay out, I went into the branch to follow up. I was advised that the interest was still on the system with the old maturity date and that was the reason it had not been paid out.</p> <p> </p> <p>I was asked to go back to branch that had paid out the the fixed deposit as the interest would need to come off their books. I did as I was asked, the branch apologised for the mistake on their part and for the inconvenience I was caused. They also guaranteed me that I woud not need to follow it up and it would be paid into my account.</p> <p> </p> <p>Guess what three weeks later and I am still waiting for my interest to be paid.</p> <p> </p> <p>I wonder, if a client can claim interest on interest!!!</p> <p> </p> <p>Do your job Standard Bank, I dont have the time to follow up, which might I add, I did try as well!!</p>

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Replies (3)
Standard Bank
Standard Bank's reply05 Dec 2016, 14:30
Official

Good day Subeshnee Kistan

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Dec 2016, 14:48
Official

Good day Subeshnee Kistan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply08 Dec 2016, 11:34
Official

Dear Subeshnee Kistan

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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