Still Waiting

<p>I have app**** for a cheque account with STD Bank on the 20th of July 2016, i was informed by the consultant i spoke Desree that i had qualified for the cheque with and overdraft, she informed that i would be given a call within 10 working to collect my card from the branch. I still have not recieved the call instead i am the one doing all the calling with no success, the only response i am getting is that it will be escalated as urgent and i will be called the next day.This has been happening the whole week, im being given excuses that there is a back log opening account and that there was an error capturing, One consultant even suggested that i rather go to the branch to do another application,cause she know that it might not happen.This is the 2nd time i am having the same issue.Can someone please assist me with this as i am not getting any joy. This has to be the worst service i have recieved ever</p>