STILL WAITING

AFTER POSTING A COMPLAINT YESTERDAY I STILL AWAKE FEEDBACK FROM THE ROSEBANK BRANCH

Earlier in September 2018 i went into Standard Bank Rosebank to open a transactional savings and the gentleman who assisted me opened a Pure Save account which i found out today was an investment account. I had my salary deposited into this account and shifted all my debit orders and lo and behold to find out no debit orders can go off this account.

Today i go into Standard Bank Rosebank again to close my cheque account and open a proper transactional savings account but i called the call centre now and was advised the cheque is still open and there is no savings account open yet i left the branch with a new card for the new account and a signed document that the old account is closed

And i was told i need to go back again to the branch as nothing was done

This is appalling service and i think my biggest mistake was moving to Standard Bank Should have just stayed with Absa