RW
Riana W

1 reviews | Active since Dec 2010

09 Oct 2017, 12:24

Still waiting

Post refers: Where is my data? Seems that I am now a ball between two rackets, neither one wanting to take responsibility. Vodacom says it is the bank's fault (explained that the bank is like a shop where I bought data, but Vodacom did not receive the money). The bank says it is Vodacom's fault (explaining that they paid Vodacom but Vodacom did not give me my data). Hmm, this is not acceptable.

0
Replies (3)
Standard Bank
Standard Bank's reply09 Oct 2017, 15:20
Official

Dear Riana

Thank you for posting the message and allowing us the opportunity to address your concerns.

The matter has been escalated to a resolution specialist who will be in contact with you.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply10 Oct 2017, 11:49
Official

Dear Riana

Thank you for your posting.

I refer to my email correspondence with regards to the previous matter you posted and can confirm that feedback was provided.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

RW
Riana W's update10 Oct 2017, 12:04
Reviewer Update
Not really Clint. I have sent the proof of payment to Vodacom but they state that the money is not reflecting. The reason I put it on hellopeter is for you guys to sort it out. I don't want to sit and make phone calls back and forth between Vodacom and Standard bank. See what they rep****: "Please note I have gone through your account and I am not able to pick up the purchase on the 5th October ... Apologies for any inconvenience caused as your bank should have rectified this on their side". Reference number: EC0C2T-2110K6, email address: ********** person: Hafiza.