still waiting

I'm still waiting for a response from Standard Bank regarding my cancellation figures. On Friday, my attorney contacted the bank and was informed that we would receive the cancellation figures once my debit order installment has reflected on their system. This morning, I followed up with a call to Standard Bank and spoke to a banker (unfortunately, I didn’t get his name). He told me that the bank had tried to debit my account, but there were no funds available at the time, and that once a debit is processed, it can take up to 10 days to reflect on Standard Bank’s system. However, about 30 minutes later, I called the bank again and this time spoke to a banker named Vuyo Zekevu. He checked the system and confirmed that the funds are, in fact, already reflecting on Standard Bank’s side. This has left me extremely confused and frustrated, as I am receiving conflicting information from your team. Can someone please urgently explain what is going on and provide clarity on when I will receive the cancellation figures?