PN
Peter N

1 reviews | Active since Sept 2019

28 Aug 2024, 09:54

Still the worst Servicing Bank Ever - Standard Bank

Again i need to complain about the service at Standard Bank. My account is blocked. I cannot access my online bank account even after multiple mails where Standard Bank namely Ntombi Sithole and her Manager Lebohang Maseli says it has been fixed, i check it is not worked, i send her a mail stating as such and it is now close on 2 weeks with not so much as a word from them.

I now live in Belgium and every time i call SBSA it costs me R1500 a call because of the pure lack of urgency. My number list in this review is a Belgium number with a prefix of +32 but i expect they do not read and will try the old South African number which will terminate at the end of August 2024

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Replies (1)
Standard Bank
Standard Bank's reply28 Aug 2024, 09:58
Official
Dear Peter,

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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