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Debbi W

1 reviews | Active since May 2020

24 Dec 2020, 10:59

Still receiving bulk emails to my late father 7 years after his death!

I have lost count of the emailed requests to Standard Bank to stop sending my late father emails as he passed away in 2013. My email on 2 Dec said: FFS, my father (your customer) passed away 7½ YEARS AGO. I have REPEATEDLY asked you to stop sending mail to him as I find this most distressing. Get your act together and have some respect for the bereaved relatives. Their response on 4 Dec, I kid you not: We apologis (sic!) for any inconvenience caused. Kindly copy the link below for any Deceased Estates claims and recoveries: https://www.standardbank.co.za/southafrica/personal/products-and-services/insure-what-matters/your-future/estate-administration You are welcome to contact us should you have any other enquiries. Kind regards Abegail Schultz Customer Contact Centre E-mail Unit My response the same day: Thank you. Since Standard Bank were my late father’s executors, you will know that his estate was finalised by the end of 2013. (Let's not even go into that TOTAL disaster BTW). All I am asking is that you REMOVE his name and email address from your mailing list. No response up to now. This beggars belief. My requests were sent from the same email address I am asking them to delet; surely after 7 years someone can work out how to do it, and apologise?

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Replies (3)
Standard Bank
Standard Bank's reply25 Dec 2020, 01:51
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
 
Standard Bank
Standard Bank's reply31 Dec 2020, 11:47
Official
Dear Debbi Wilkinson

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
DW
Debbi W's update16 Mar 2021, 10:59
Reviewer Update
Still receiving bulk emails to my late father almost 8 years after his death

Ref my previous post on 24 Dec 2020 and subsequent reply from Clint Petersen on 31 Dec: “I have accessed your late fathers profile and picked up that the Deceased Estates department did not amend the marketing consent on the profile and for this I would like to apologise.

I have now amended the marketing consent for no marketing mails to be sent out to you and would like to ask if you can please monitor this and let me know if you are still getting any mails from the bank addressed to your father.”
On 23 Feb, yet ANOTHER marketing email arrived. On 24 Feb I notified Clint as he requested, no reply, sent another email on 5 March to ***, no reply, another one on 12 March, asking if this email address is actually manned, no reply.

It beggars belief the way this bank treats people with such disrespect – be warned, anyone who intends using Standard Bank as their executors: there is no continuity with email addresses when someone leaves and you never deal with the same person twice.

What a bunch of losers.