Still poor service

I wrote a complaint on Hello Peter on 8 November 2018 and the same day got an automated response from Standard Bank. It is now 27 November 2018 and they still haven't fixed the error that they made by having my credit listing as 30 days late on my account. I am not shocked that the issue is not resolved because the little guys like us do not matter. I seriously do not want another automated response from them. I have waited long enough and now I will go to the Ombudsman. I did not receive one phonecall from anyone at Standard Bank to try and assist me or to reassure me that they are looking into the problem. Please save your automated response for someone who is gullible enough to believe that you have their best interests at heart.