PN
Peter N

1 reviews | Active since Sept 2019

16 Feb 2024, 13:36

Still Pathetic service No change even when you complain in writing

I really do not know why after the previous experience i expected anything different from this hopeless bank. Today i am faced again with the agonising experience of trying to reach Standard Bank (Business Banking *** and Home Loans ***) and neither of these numbers are being answers. Again Business banking with the excruciatingly annoying tune on loop and Home Loans that does not even ring. How do you guys make money??? You are really the worst of the worst. After being on the call waiting to be answered after 20 minutes with no joy i again resorted to writing a review and hang up. I have no words for the total lack of service but when you owe Standard Bank just R10 they will call you numerous times a day to get a commitment on when you will pay the outstanding money. Now i want to settle a bond and NOTHING.......YOU CANNOT GET THROUGH AT ALL

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Replies (2)
Standard Bank
Standard Bank's reply16 Feb 2024, 13:42
Official
Hi Peter

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply19 Feb 2024, 14:07
Official
Hi Peter

Thank you for taking our call. Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help. 

Should you have any further difficulties, please reach out to us – we are here to help. 

Kindest regards, 
Standard Bank Social Media Team
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