Still not resolved more than 9 months later

My credit card was hacked and had to get new cards. I requested SMS notifications thereafter for all transactions that go through my account. I have gone to the bank more than twice and I have called a consultant several times but they have still been unable to help resolve this SMS notifications issue. Could someone at your bank please sort out your IT department because its unacceptable to have a query take more than 9 months to resolve. I was even told one of the staff from the IT department will get hold of me and 9 months down the line no one has done that.