MT
Mpho T
1 reviews | Active since Aug 2020
30 Mar 2021, 09:52
Still not received my funds
Dear standard bank.. I am not interested in the below. I will keep coming to hello Peter to complain, until you give me access to my money. Go and read my first complaint again that I made on hello Peter to you.
Dear Ms. Tshabangu,
Thank you for allowing time to look into your matter.
Kindly be informed that your application for the access bond facility is unsuccessful, this is due to the invalid debit order information you provided us.
Therefore, in order to review your application, kindly complete the form again with correct debit order details and a correct due date.
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Replies (3)MT
Mpho T's updateReviewer Update
30 Mar 2021, 19:45Standard bank lacks compassion for their clients and don't want to really look into my matter to assist me. If I was white, they would have resolved my issue in no time. Busisiwe moliwe did not even give me a call nor took time to understand my query. All she says is the below.
Good day Mpho Tshabangu, Thank you for your reply. Kindly note the only way you can access funds from the bond account it is through the access bond facility. Therefore, you are required to apply for the service first and a debit order is a prerequisite for us to grant you the facility. We now consider this matter closed on our side. Standard Bank supports and subscribes to the office of the Ombudsman for Banking Services, should the bank’s decision be unacceptable, the matter can be referred to the Ombudsman for Banking Services, details below:
This is my money,. Mine.. Std bank is ignoring me and not interested in helping me. I opened an acc as requested by them to access my money, but still, they are leaving me in the cold. Do not take a homeloan with them. We are going through hard times. They don't want to give me my money that belongs to me. I am not asking for a loan. It's my extra funds!!!!!
Good day Mpho Tshabangu, Thank you for your reply. Kindly note the only way you can access funds from the bond account it is through the access bond facility. Therefore, you are required to apply for the service first and a debit order is a prerequisite for us to grant you the facility. We now consider this matter closed on our side. Standard Bank supports and subscribes to the office of the Ombudsman for Banking Services, should the bank’s decision be unacceptable, the matter can be referred to the Ombudsman for Banking Services, details below:
This is my money,. Mine.. Std bank is ignoring me and not interested in helping me. I opened an acc as requested by them to access my money, but still, they are leaving me in the cold. Do not take a homeloan with them. We are going through hard times. They don't want to give me my money that belongs to me. I am not asking for a loan. It's my extra funds!!!!!
MT
Mpho T's update30 Mar 2021, 19:45
Reviewer Update
Standard bank lacks compassion for their clients and don't want to really look into my matter to assist me. If I was white, they would have resolved my issue in no time. Busisiwe moliwe did not even give me a call nor took time to understand my query. All she says is the below.
Good day Mpho Tshabangu, Thank you for your reply. Kindly note the only way you can access funds from the bond account it is through the access bond facility. Therefore, you are required to apply for the service first and a debit order is a prerequisite for us to grant you the facility. We now consider this matter closed on our side. Standard Bank supports and subscribes to the office of the Ombudsman for Banking Services, should the bank’s decision be unacceptable, the matter can be referred to the Ombudsman for Banking Services, details below:
This is my money,. Mine.. Std bank is ignoring me and not interested in helping me. I opened an acc as requested by them to access my money, but still, they are leaving me in the cold. Do not take a homeloan with them. We are going through hard times. They don't want to give me my money that belongs to me. I am not asking for a loan. It's my extra funds!!!!!
Good day Mpho Tshabangu, Thank you for your reply. Kindly note the only way you can access funds from the bond account it is through the access bond facility. Therefore, you are required to apply for the service first and a debit order is a prerequisite for us to grant you the facility. We now consider this matter closed on our side. Standard Bank supports and subscribes to the office of the Ombudsman for Banking Services, should the bank’s decision be unacceptable, the matter can be referred to the Ombudsman for Banking Services, details below:
This is my money,. Mine.. Std bank is ignoring me and not interested in helping me. I opened an acc as requested by them to access my money, but still, they are leaving me in the cold. Do not take a homeloan with them. We are going through hard times. They don't want to give me my money that belongs to me. I am not asking for a loan. It's my extra funds!!!!!
MT
Mpho T's updateReviewer Update
30 Mar 2021, 19:49After responding to Busisiwe moliwe, you get a out of office. This is disgusting!!!!!!!
Good day, Thank you for your email.
I am on sick leave and I will be back on 01/04/2021.
During this period I will have limited access to my emails.
Thanking you in advance. Busie
Good day, Thank you for your email.
I am on sick leave and I will be back on 01/04/2021.
During this period I will have limited access to my emails.
Thanking you in advance. Busie
MT
Mpho T's update30 Mar 2021, 19:49
Reviewer Update
After responding to Busisiwe moliwe, you get a out of office. This is disgusting!!!!!!!
Good day, Thank you for your email.
I am on sick leave and I will be back on 01/04/2021.
During this period I will have limited access to my emails.
Thanking you in advance. Busie
Good day, Thank you for your email.
I am on sick leave and I will be back on 01/04/2021.
During this period I will have limited access to my emails.
Thanking you in advance. Busie
Standard Bank's replyOfficial
31 Mar 2021, 01:08 Hello Mpho
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply31 Mar 2021, 01:08
Official
Hello Mpho
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***