Still not impressed

This looks like the only way to solve problems with SB. It took how many days in the first place just to get an consultant to phone me back, then it took how many days for the funds to be transferred. This took allmost two weeks. I've learned from SB that 48 hours actually mean 4-8 days. Now for round two. While on the phone with the consultant on 16/04/2015 Standard Bank offered to upgrade my account and I would get a gold card which could be collected within 5 working days. Guess what!? After allmost 4 weeks NO CARD! After wasting my time and day off from work I just got let down once again. Now the you guys at Standard Bank have a problem with new cards? Not swiping, not registering and I don't know what else. This was told to me by the help desk lady at Montana branch. Now I must re-apply after it was offered to me? This Banks service levels and customer priority dropped dramatically. I'm starting to think it's time for me and Standard Bank to part ways. And this is not the first time I feel this way. Will Standard Bank deliver my new card before the end of this decade? FNB delivers at your front door, no wasting time going to a branch and be let down!