Still not cleared

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Ndumiso M

1 reviews | Active since Sep 2019

13 Sep 2019, 14:12 standard bank punishing me for being a victim of a crime and ***** My name is ndumiso Mtshali from port shepstone, KZN. My experience with standard bank port shepstone branch to be particular has been horrible and traumatic. In 2013 whilst I was still studying my ID book was ****** and the person used my identity **********ly to open an account. Once I had gotten a new ID book I visited the bank and submitted all the relevant documents, which included an affidavit, case number, verification of identity from home affairs. I meet with one of the consultant and filled some forms from the bank. I assured by him that my name will be cleared. But that was not the case instead of them investigating they placed me under ***** watch and blacklisted me. I have visited the branch on several occasions to find answers and every time they just push my case aside. Till to date six years later I cannot open any account with any bank or store because of this ***** watch I'm placed under... Any potential employer whenever they see this turn me away, I've tried to start up a business but I'm unable to due to the fact that I can't get funding or open a business account. I was a victim of a crime and ***** and now standard bank is punishing me for being a victim of this act of crime

Standard Bank's reply: 16 Sep 2019, 06:33

Hello Ndumiso Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre ********** ********** (fax) ***********

Ndumiso M: 13 Oct 2021, 11:57

Since 2014 I've been trying to clear my name from the South Africa ***** Prevention Services as I was flagged by standard bank. Where is in fact I was the victim of a ********** account in my name. I've submitted 3 separate applications yet the ***** department at standard bank still refuses to clear my name . On the 7th October 2021 I visited my local branch and the ***** analyst was emailed directly with my application. I haven't received any response, I've phoned countless times and I'm always told that my case will be attended to and I will get a reply . I cannot open any account anywhere since 2014 and have lost potential employment opportunities because of this issue. Now I started a business and I received an appointment letter as a service provider, but I stand the risk to lose the potential client because I cannot open a bank account and get bank confirmation letter. I feel very victimized by standard bank and I feel the issue is not taken seriously because I'm black, had I been a different race I wouldn't have taken 8 years to clear my name. I spent countless amounts of money buying airtime, making copies of documents and communicating with standard bank. If there's any one who can assist with legal advice and representation please assist. I'm fed up and I'm depressed because of this unending battle. I feel there is no justice for a black child in south africa. Standard bank just clear my name!!!!