jG
janine G
1 reviews | Active since Sept 2011
13 Dec 2019, 19:54
Still not canceled?
I have sent over 5 emails asking you guys to cancel the Protection policy on my credit card. It's been 2 months. You keep charging me for something I added by choice and now wish to remove. Please advise me when is this going to be canceled and who is refunding the extra charges?? The initial request started on 04/11/2019. Taking into an account a month notice anything after December 2019 who not be fair and I should be reimbursed. Alternatively I can log a formal Complaint to the credit ombudsman. Thank you
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Standard Bank's replyOfficial
16 Dec 2019, 20:22Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply16 Dec 2019, 20:22
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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