Still not buying your lame excuses for making your customers pay more than they should and instead of owning to it ,there's one excuses after the other.

Till to date there is not any solid answer as to why have I been paying R601 instead of R275 for the same benefits,the answer I received from standard bank is because I was on the old funeral policy and I only made the migration on the 16th of July, be it I did not go to the bank I was going to pay R601 for the same benefits of R275 cause my renewal date on my old policy says 2025,however the one on the new policy says 2025 but I only made the migration on the 16th July 2024🙄.So again basically if you miss out on their adverti*****t about their new flexi funeral plan ,you will then forever be paying more than you should.I still don't understand why is it call a new product if it's already 2years old.What happened to informing customers about new products, on time ?Ya"ll know that you've had your customers done it.