Still not able to resolve my issue and give my money

After struggling for almost more than a week now to get hold of my own money from standard bank and promised service, they still did not resolve my issue at all. Clearly they DO NOT UNDERSTAND that I'm 100km away from the nearest town to go into a branch any day I want to. I can only do some weekends. On Saturday the 20th of January I went into town to collect my card from the Laingsburg branch and the branch manager just decided to not open the bank today, although the time on the door clearly states that the bank is open from 8:30 - 11:00 on a Saturday. Still I can not access any of my money, nor the fact that Standard bank wants to help me by transferring the money into another account to have access to my OWN money. Nope, nothing. And then they want to strive to provide service to their clients. Oh please, done with this bank that does not want to help you access your own money and you have to wait weeks to get a new card and boom the bank is closed just because they want to be closed!!! Time to involve the ombudsman now, because maybe this would be the only way to grant access to my money to use it.