Still no update on Personal Loan Application which was provisionally approved.

Lies Lies Lies. This is my second time i am escalating my query after already wasting R150 airtime just trying to speak to the correct department. Standard bank is probably the worst when trying to get in contact with the correct people and their customer service is appalling.

I had app**** for a personal loan online and got confirmation that my loan was provisionally approved for maximum amount of R30000. I called the sales department for a followup then got told there is another department who deals with the online applications.

I have been given so many numbers and spoken to so many people that i have to continuously resort to Hello Peter before i get a response back.

I was contacted by Nukuleko from their complaints team and was told my application was being worked and that he would get back to me to date no one has reached out to me.

Please advise what the hold up is and why my loan has not been paid out and for once provide me with proper contact info, i do not have another R150 to waste again on airtime

Nizaam