AK
Abaasi K
1 reviews | Active since Aug 2020
07 Apr 2025, 07:43
Still No Response from Standard Bank – Funds Still Frozen While I’m Abroad For over a month
Standard Bank blocked my account over a transaction they claimed came from FNB, yet it was actually from a Standard Bank account. They requested details, which I submitted — including proof of payment and the sender’s ID.
Despite that, they continue to act like they can’t reach me. I clearly gave them my international number +***, and my email is already registered on my account — yet they continue pretending they can’t reach me.
This experience has been stressful and completely unprofessional. If you bank with Standard Bank, be aware that they can block access to your own money for weeks without action or accountability.
Helpful (0)
Replies (3)0
Replies (3)Standard Bank's replyOfficial
07 Apr 2025, 07:45Dear Abaasi
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Apr 2025, 07:45
Official
Dear Abaasi
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
AK
Abaasi K's updateReviewer Update
14 Apr 2025, 17:20Another week into the second month with this dispute unresolved by standard bank.
AK
Abaasi K's update14 Apr 2025, 17:20
Reviewer Update
Another week into the second month with this dispute unresolved by standard bank.
Standard Bank's replyOfficial
14 Apr 2025, 17:24Dear Abaasi
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Apr 2025, 17:24
Official
Dear Abaasi
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
