Still no Response

To whom it may concern:<br> On the 6 July, I contacted Standard Bank regarding consolidating my loan account with my home loan account, I was given a reference number & advised that I will be contacted on the 9 July. Since that date I have received conflicting information regarding the application. I have tried contacting them & I am told that my query is being escalated & still not response. All the necessary documentation that was requested was submitted. When I call the call centre I am told that there is no direct number for the Customer assist department & the representative could not tell me what is the turnaround time for an application. <br> <br> My family is going through a difficult time financially which also has an impact on a family emotionally & being promised feedback & receiving conflicting information from an organization. that you have approached to try to assist is really not on. <br> <br> Please may I request that I get feedback on my application so that I can try alternative means of getting assist.