Still no resolution or any assistance from Standard Bank! No wonder people drive through your branch's windows!8

I have over 2000 friends... I'm posting my reviews every single day to every one on social media and will begin forwarding my complaints to the relevant authorities that govern your company and those in power you are supposed to answee to. You are underestimating me, and the lengths I will go to at this point. Without prejudice nor judicial consequences, Per e-mail: Miss TM Drazek

Good day Miss Drazek Thank you for your e-mail. Please accept our sincerest apologies for the negative service experience and any inconvenience caused. It is my pleasure to advise that we have forwarded your e-mail through to the relevant department that is best equipped to assist you further with your enquiry. Should you wish to contact them directly, their contact details are: Telephone number: *** E-mail address: ********** Trust you find all in order. You are welcome to contact us if you would like more information or assistance. Kind regards Prudence Nhlengethwa Customer Contact Centre E-mail Unit

It has been "addressed" in "forwarding it to the relevant department" always and no one is actually assisting in my favour! You may have read the communication and stated it's therefore "addressed" and that's it. From there on, you all do nothing! I have had to pay R60 for a stop order against Techzone, when I finally got through to a patient and kind consultant called Nkululeko. I had to reverse and cancel my own policies via my app. So, tell me oh grand and mighty Complaint resolution Centre of Standard Bank, what have you actually done to help me? How have my problems with your company been resolved when you continue to find ways to take my money in various ways as stated in my initial hellopeter.com complaint? I have seen no reversals of the bond account monies taken? I have seen no loyalty from your company's side? In case you have forgotten and for you to 'address' once more, kindly see https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** And I think it indicates major ***ardice and lack of ethics to try pacify an angry and betrayed client with these little false statements and by blocking me on Facebook like a 13year old child. People drive through your windows because of the frustration you are causing them! And then you victim blame like abusers, and minimize client's issues because you're trying to keep up appearances, as your company slowly collapses and has to close branches. Sort out the issues revolving my matter, or I will hold your company liable with the ex- abuser "primary" bond holder you seem to be aligning yourself with. Without prejudice nor judicial consequences, Miss TM Drazek

Good day Taryn Trust you are well. Please find attached the mandate as requested. We note that --- and Ms. Drazek are both listed as the primary or principle account holders on this bond, therefore anyone of the account holders can request for the statements to their email address. Once again our apologies for the delay and inconvenience caused to you. Kind regards Bernadine Naidoo Dear Ma'am, If what you stated is the case, then why have you never sent me the mandate copy until I have absolutely snapped with you people? And why suddenly after YOUR company acknowledges HIS email copy of it from HIM that the pdf of the HOMELOAN statement can only be opened with his id number? I think you're all fumbling over your lies trying to cover the proverbial gaps of the f-up of your company and trying to victim blame, as your company has had such terribly bad Public Relations issues this year. It is shameful of your company and you , and I don't fall for lies anymore since I've taken legal action against ---- for his various forms of abuse, which I informed you of since about April 2016. See the recent communication on the complaints below; https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- **********

I don't even have a card no do I ever want one again! I didn't even collect the last card-check your systems for this! Then I still get charged for card fees and card protection ****?! ****************! Kindly refer to my 2 complaints again in this regard: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** And https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** Get Outlook for Android

Good day Thank you for your email. Kindly note that the card fee is part of the monthly charge for the account. Please be aware that the card protection is an insurance policy in the event that you become unemployed etc. Please beaware that the account still has an owing balance and is in use. Please feel free to contact us should you have any further questions. Kind regards, Warren Dix Customer Contact Centre E-mail Unit “Standard Bank...

Ofcourse you guys always have some sort of explanation to rationalize the ******* your company does. Never did I agree to either of those fees, and the Consumer Act proves you are more than wrong. The national credit beuareu will definitely hear about all of your misconduct- see the following links: https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** Without prejudice or rights nor judicial consequences to writer, Miss TM Drazek

Good day Thank you for your e-mail. It is my pleasure to advise that we have forwarded your e-mail through to our Legal Department as they are best equipped to assist you with your enquiry. Should you wish to contact them directly, their contact details are: Telephone number: *** E-mail address: ********** Trust you find all in order. You are welcome to contact us if you would like more information or assistance. Kind regards Tayyibah Sickles Customer Contact Centre E-mail Unit

I have repeatedly emailed your legal collections department and all of your other divisions too to get some resolution... And you all appear to "copy/paste" your answers while you don't address the real problems and continue to illustrate disloyalty and misconduct to a long-serving client who is definitely planning to leave you. Your customer service is shockingly bad and literally shows how everyone in your company is just out to get money from people using **** excuses and various gas-lighting techniques with banking jargon, and how you all are trained to pass the buck and ignore the client, and pathetically block them on Facebook for fear of exposing your business misconduct to the world! Without prejudice of rights nor judicial consequences, Ms TM Drazek

I have repeatedly emailed your legal collections department and all of your other divisions too to get some resolution... And you all appear to "copy/paste" your answers while you don't address the real problems and continue to illustrate disloyalty and misconduct to a long-serving client who is definitely planning to leave you. Your customer service is shockingly bad and literally shows how everyone in your company is just out to get money from people using **** excuses and various gas-lighting techniques with banking jargon, and how you all are trained to pass the buck and ignore the client, and pathetically block them on Facebook for fear of exposing your business misconduct to the world! Without prejudice of rights nor judicial consequences, Ms TM Drazek

REALLY Standard bank?! You're still carrying on and have not resolved my issues with you?! Are you hoping I'll give up and "go away".... You are a shameful company that has illustrated snake-like smoke and mirrors strategies to try ***** over a good client! You have made a loyal company develop a deep hatred for your company. You have mishandled me terribly! I am disgusted by your misconduct! Standard Bank: R6899.55 returned to *** from SBSA HL NA ********** 72 190405. Acl bal R-7070.55 2019-04-25 Query? ********** 107 Without prejudice not judicial consequences, Ms.T.M.Drazek

Please take note I have just informed Mr Sim Tshabalala about this complaint via linked in and forwarded all of this to the various governing authorities that are supposed to regulate the conduct of your company. I will NOT let this matter go. I will make it my life's mission to inform consumers about what you do and don't do, and I will hang on like a pit-bull with clinched locked teeth until you ally with me and show me loyalty after you've taken so much of my hard earned money as an educator for MID learners! Without prejudice nor judicial consequences to writer, Miss TM Drazek

Dear Taryn Thank you for your email. We are sorry that you feel you have cause for complaint and thank you for making us aware of this issue. We can assure you that your complaint will be investigated and we will make every effort to ensure this matter is dealt with promptly. Regards Lungisa Fuzile

Good day Ms Drazek Thank you for your e-mail. We sincerely apologise for the dissatisfaction in the service you have been receiving from us and also for the delay in our response, we are experiencing high e-mails volumes. Please provide us with a detailed description of your home loan enquiry/query. Upon receipt of this information we would then advise you accordingly. I need the following information for security purposes: - Home loan account number - Identity number - Property residential address - Total registered loan amount - Cell phone telephone number - Monthly payment date - Bond term We await your response. Kind regards Andries Potgieter Customer Contact Centre E-mail Unit Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. From: ********** Sent: Fri Apr 26 15:19:49 SAST 2019 To: ********** Subject: FW: Complaints still go unresolved and you ignore me! Good day I will gladly assist with referring your e-mail to the relevant department. Kindly be advised that I have forwarded your e-mail through to our Home Loans Department, as they are best equipped to assist you with your query. You may contact them directly on the details below: * Telephone number: +27 11 ********** / *** * E-mail address: ********** You will receive feedback directly from the Home Loans Department. Kind regards Meagin van Stavel Customer Contact Centre E-Mail Unit ?Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** From: ********** Sent: Thu Apr 25 18:13:27 SAST 2019 To: ********** Subject: Complaints still go unresolved and you ignore me! From: Taryn Mariana Sent: Thursday, April 25, 2019 6:11:07 PM To: ********** Cc: ********** Home Loans, Protection Plan HLPP; Home Loans Services Telephone Banking Subject: Complaints still go unresolved and you ignore me! Still no resolution! Avoiding and blocking me like a leper but still "robbing me blind" in a biased way! REALLY Standard bank?! You're still carrying on and have not resolved my issues with you?! Are you hoping I'll give up and "go away".... You are a shameful company that has illustrated snake-like smoke and mirrors strategies to try ***** over a good client! You have made a loyal company develop a deep hatred for your company. You have mishandled me terribly! I am disgusted by your misconduct! Standard Bank: R6899.55 returned to *** from SBSA HL NA ********** 72 190405. Acl bal R-7070.55 2019-04-25 Query? ********** 107 Without prejudice not judicial consequences, Ms.T.M.Drazek https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** Get Outlook for Android From: Taryn Mariana Sent: Friday, April 12, 2019 10:05:14 AM To: ********** Subject: Re: SBSA Credit Card Statement_2019-04-11 I don't even have a card no do I ever want one again! I didn't even collect the last card-check your systems for this! Then I still get charged for card fees and card protection ****?! ****************! Kindly refer to my 2 complaints again in this regard: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** And https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** Get Outlook for Android From: Standard Bank Credit Card Statement ********** Sent: Friday, April 12, 2019 6:36:45 AM To: ********** Subject: SBSA Credit Card Statement_2019-04-11 Hello MISS TM DRAZEK Keeping an eye on your bank statement is a great way to stay in control of your finances and keep moving towards your Next. That?s why we?ve attached your latest Credit Card eStatement. To view your statement, simply open the PDF attachment and insert your password. Your password is your South African ID number. If you don?t have an South African ID number, your password is your passport number. To view this statement, you?ll need to have Adobe PDF Reader installed. To install it, simply: Copy and paste this URL into your browser:.www.get.adobe.com/reader/?promoid=BUIGO Go to the website Click the ?download? button and follow the easy steps. Done! *Terms and conditions apply. Keeping your money and personal information secure is our priority. If you are concerned about any suspicious activity on your accounts, please call the ***** Line immediately on: ***. Standard Bank Moving Forward Authorised financial services and registered credit provider (NCRCP15). The Standard Bank of South Africa Limited (Reg. No. ***). Moving Forward is a trademark of The Standard Bank of South Africa Limited. The Standard Bank email disclaimer and confidentiality note: This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group. The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. The group will never send you any email or other communication asking you to update or provide confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them ********** For more information about Standard Bank Group Limited see.www.standardbank.com Should you wish to unsubscribe, please send an email ********** GMS-2700E 5/18

Good day, Please contact the Home Loans department directly on ***if you are not getting any response via email. Kind regards http://hydrastage09.aquawin.com/standardbank/ribbon_top.png Tshepiso Michelle Mncube http://hydrastage09.aquawin.com/standardbank/phrase10.png

Good day Taryn, Following up on Mr Fuzile’s response below we have been advised of the following: The matter appears to relate to Homeloan account number ********** 72, and due to the current arrear status on the account, Standard Bank of SA Ltd (SBSA) is following its normal collections process herein. The said Homeloan account is held in the names of T Drazek and Brian West. The account had since been handed over to Messrs Shepstone & Wylie attorneys due to the arrears status, given the current arrears amount of R66 798.58. SBSA has however offered an alternative and assistance in selling the property on a voluntary basis, with the EasySell mandate having been signed by the debtors. Furthermore it appears that an offer to purchase had been received in terms of this EasySell mandate, with instructions since having been provided to Messrs Shepstone & Wylie not to proceed with any legal action, until the voluntary sale process is successful and transferred in accordance with due process. You are of course welcome to reply to writer in need. Sincerely http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_02.jpg Joop Dekker Senior Manager, Customer Dispute Adjudication Rosebank PBB Legal Tel +27 (0)11 ********** www.standardbank.co.za http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_04.jpg http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_05.jpg Standard Bank will never send you any e-mail or other communication requesting you to update or provide confidential information about you or your account(s). If you have any doubts about the legitimacy of this e-mail or other e-mails you have received claiming to be from Standard Bank kindly forward them to **********

Good day sir, In accordance to your company's usual conduct, you merely state to me how you are so called "legally" in the right to do collections etcetera etcetera. Your insinuated threat of legal collections against me purely further antagonize me and truly illustrate what is has been stated in my claims against you. I believe this is utter arrogance in your regard, and your demeanor continues to show how little you actually care about your clients and how you've done nothing to delve deeper into a matter ranging over 3 years or so. Your jargon and attitude do not intimidate me, sir. I believe your current response is quite shockingly disgusting, but adequately gives me more evidence to support my statements about your company. For further information regarding my matter, ask your company for all emails from this email address since about April 2016, and follow the links below: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- **********

Final escalation of Complaint against Standard Bank still go unresolved and you ignore me! | REF: ********** 8 Good day sir, In accordance to your company's usual conduct, you merely state to me how you are so called "legally" in the right to do collections etcetera etcetera. Your insinuated threat of legal collections against me purely further antagonize me and truly illustrate what is has been stated in my claims against you. I believe this is utter arrogance in your regard, and your demeanor continues to show how little you actually care about your clients and how you've done nothing to delve deeper into a matter ranging over 3 years or so. Your jargon and attitude do not intimidate me, sir. You seem to treat clients as though we know nothing and by trying to suggest you have somehow "helped" me when I have evidence contradicting your very statements illustrates that my statements about you and your staff are more than true. Do you perhaps know the idiomatic expression of " it's not what you know, its who you know that counts"... you see, I am related to Mr.*****of Radio 702, and Mr ****** of Carte Blanche knows my family very well. Are you perhaps aware of the fact that one of the leading legal representatives of the NCR was ************, Who has just moved to the Netherlands to study international law in at The Hague. Do NOT try and intimidate me with jargon and your silly insinuations. I do not take to it lightly, as I am an academic who also knows "things". You have literally breezed over my complaint and just tried to throw weight around. You will get any of your monies expected from who you have termed as your "main" bond-holder Mr.******* and I will also send you copies of all my attorneys letters to your company, as well as images of my chopped up card and proof of my closed accounts. If you want to antagonize people further, then that is your right- but it just gives me more ammunition. IF you want proof from 2016 of how I've contacted your company and informed you of impending issues and misconduct by *******, I have EVERYTHING. I believe your current response is quite shockingly disgusting, but adequately gives me more evidence to support my statements about your company. For further information regarding my matter, ask your company for all emails from this email address since about April 2016, and follow the links below: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** Get Outlook for Android From: Dekker, Joop JJ ********** Sent: Thursday, 02 May 2019 3:35 PM To: ********** Cc: Fuzile, Lungisa L Subject: RE: Final escalation of Complaint against Standard Bank still go unresolved and you ignore me! | REF: ********** 8 Good day Taryn, Following up on Mr Fuzile’s response below we have been advised of the following: The matter appears to relate to Homeloan account number ********** 72, and due to the current arrear status on the account, Standard Bank of SA Ltd (SBSA) is following its normal collections process herein. The said Homeloan account is held in the names of ************. The account had since been handed over to Messrs Shepstone & Wylie attorneys due to the arrears status, given the current arrears amount of R66 798.58. SBSA has however offered an alternative and assistance in selling the property on a voluntary basis, with the EasySell mandate having been signed by the debtors. Furthermore it appears that an offer to purchase had been received in terms of this EasySell mandate, with instructions since having been provided to Messrs Shepstone & Wylie not to proceed with any legal action, until the voluntary sale process is successful and transferred in accordance with due process. You are of course welcome to reply to writer in need. Sincerely image Joop Dekker Senior Manager, Customer Dispute Adjudication Rosebank PBB Legal Tel +27 (0)11 **********