LS
Luché Stokes

1 reviews | Active since Nov 2019

20 Aug 2020, 15:30

Still no resolution on query dated 8th Aug!!! ONLINE VIRTUAL CARD

So I first posted my complaint on hellopeter on 8th August. We are on 20th August. Zero assistance. And zero resolution. I still don't have my money.

I did receive an email from Joseph Whittaker asking me to elaborate on my query. So I copied and pasted again, like I've done 8 times before, excluding phone calls and what not. And that was that..the end of that interaction. I even emailed him again to find out what is going on? Ghosted!! No response!!

I am bedside myself with disbelief on how difficult it is to get a huge organisation to fix a simple issue.

Please revert back to my FOUR hellopeter complaints for details.

The online virtual card is not working..or please can you get someone to fix mine. Or phone me,or care??? Just a little bit.. please Standard bank Please!!!

Yoh....this is like bizarrio banking!!!!

0
Replies (1)
Standard Bank
Standard Bank's reply20 Aug 2020, 17:26
Official
Dear Luché Stokes

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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