Still no resolution! Avoiding and blocking me like a leper but still "robbing me blind" in a biased way!

Standard bank's typical avoidant replies to follow:

Hi Taryn. We can only imagine the frustration you must be feeling. To advise on the unauthorized debit order, please note that we are aware of the issues, however because debit orders are loaded by company systems and not by the bank, because of this we have no control over these debit orders. But with the new functions on our mobile app you are now able to reverse debit order below R 200 and also, with the function called Debi-check (also on the app) you are now able to authorize or decline any pending debit orders loaded on your account. A 'Stop Payment' request can be loaded on the specific debit order you dispute, which would prevent the company from deducting your account provided they don't change any of the debit order details, which in that case, the debit may still go off the account. It is worth a try that you have the request loaded on the account. With regards to the bond issues, we will escalate the matter to the relevant department and request for contact to be made with to further advise on the matter. For Ucount, you can contact our Ucount department to cancel the service from your account on: ***or forward an email to: **********

For which I still have had to pay R60 ... And how can I finally stop you people from supporting my abusive ex and stop debiting my account? You are white collared ********* who know how to "bait and fish", manipulate, gaslight and abuse clients for your own financial gain

Good day We refer to your recent e-mail and must profusely apologise for the inconvenience and frustration caused. Although it is regrettable, we welcome the feedback that you are providing us as it gives us the opportunity to improve and rectify our customer care standards. Kindly provide us with your ID number, in order for us to assist you. Thank you for granting us the opportunity to recover from this service failure and we look forward to a mutually beneficial business relationship with yourself. You are welcome to contact us should you require further assistance. Kind regards Benedict Mosegedi Customer Contact Centre E-mail Unit “Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to **********

All your company teaches you to do is pacify angry clients by claiming all will be sent to the relevant departments... And then nothing ever gets done. You are all "playing" me. I will drag you all personally through the legal systems for decades for your "pass the buck" antics covered in smoke and mirrors. Without prejudice and judicial consequences, Miss T.M.Drazek

Rep**** to this email above: Good day I will gladly assist with referring your e-mail to the relevant department. Kindly be advised that I have forwarded your e-mail through to our Home Loans Department, as they are best equipped to assist you with your query. You may contact them directly on the details below: * Telephone number: +27 11 ********** / *** * E-mail address: ********** You will receive feedback directly from the Home Loans Department. Kind regards Meagin van Stavel Customer Contact Centre E-Mail Unit “Standard Bank will never send you unsolicited e-mail or any

Good day We refer to your recent e-mail and must profusely apologise for the inconvenience and frustration caused. Although it is regrettable, we welcome the feedback that you are providing us as it gives us the opportunity to improve and rectify our customer care standards. Kindly provide us with your ID number, in order for us to assist you. Thank you for granting us the opportunity to recover from this service failure and we look forward to a mutually beneficial business relationship with yourself. You are welcome to contact us should you require further assistance. Kind regards Benedict Mosegedi Customer Contact Centre E-mail Unit “Standard Bank will never send you unsolicited e-mail or any other communication asking

Subject: Re: RE: Complaints still go unresolved and you ignore me! | REF: ********** 8 Dear Benedict, My I'd number is 8**********. I have provided this to your company repeatedly. If anyone uses my ID number for any other reason than to stop the f-ing debit order from your HOMELOANS department indicating that for 3 years you have been supporting my abusive ex in financially ruining me, I will sue you and your company and drag you all through the legal system for years. I've had it with you white-colared ********* and how you get taught ways to manipulate clients. Without prejudice and judicial consequences, Miss T.M.Drazek

Good day Kindly be advised that I have forwarded your e-mail through to our Home Loans Department, as they are best equipped to assist you with your query. You may contact them directly on the details below: * Telephone number: +2 ********** / *** * E-mail address: ********** You will receive feedback directly from the Home Loans Department Kind Regards Thamsanqa Lande Customer Contact Centre E-mail Unit

And HOMELOANS department NEVER replies to me! I am constantly ignored! Everyone at this company is playing me and literally taking money from me! Because they claim they can! NCR and everyone I can get hold of will hear about your disgusting misconduct! And pass-the-buck antics! And I will include everyone's names who have not helped me and assisted in ******** me!

And HOMELOANS department NEVER replies to me! I am constantly ignored! Everyone at this company is playing me and literally taking money from me! Because they claim they can! NCR and everyone I can get hold of will hear about your disgusting misconduct! And pass-the-buck antics! And I will include everyone's names who have not helped me and assisted in ******** me! Your company thinks it's untouchable! And that clients are miniscule particles of nothingness that you take money from and they will slowly go away! You have shown nothing but bias to my ex and you can collect all monies from him (see initial hellopeter complaint for specifications). Without prejudice nor judicial consequences, TM Drazek

And HOMELOANS department NEVER replies to me! I am constantly ignored! Everyone at this company is playing me and literally taking money from me! Because they claim they can! NCR and everyone I can get hold of will hear about your disgusting misconduct! And pass-the-buck antics! And I will include everyone's names who have not helped me and assisted in ******** me! Your company thinks it's untouchable! And that clients are miniscule particles of nothingness that you take money from and they will slowly go away! You have shown nothing but bias to my ex and you can collect all monies from him (see initial hellopeter complaint for specifications). Without prejudice nor judicial consequences, TM Drazek

Please take note I have just informed Mr Sim Tshabalala about this complaint via linked in and forwarded all of this to the various governing authorities that are supposed to regulate the conduct of your company. I will NOT let this matter go. I will make it my life's mission to inform consumers about what you do and don't do, and I will hang on like a pit-bull with clinched locked teeth until you ally with me and show me loyalty after you've taken so much of my hard earned money as an educator for MID learners! Without prejudice nor judicial consequences to writer, Miss TM Drazek

Dear Taryn Thank you for your email. We are sorry that you feel you have cause for complaint and thank you for making us aware of this issue. We can assure you that your complaint will be investigated and we will make every effort to ensure this matter is dealt with promptly. Regards Lungisa Fuzile

Good day Ms Drazek Thank you for your e-mail. We sincerely apologise for the dissatisfaction in the service you have been receiving from us and also for the delay in our response, we are experiencing high e-mails volumes. Please provide us with a detailed description of your home loan enquiry/query. Upon receipt of this information we would then advise you accordingly. I need the following information for security purposes: - Home loan account number - Identity number - Property residential address - Total registered loan amount - Cell phone telephone number - Monthly payment date - Bond term We await your response. Kind regards Andries Potgieter Customer Contact Centre E-mail Unit Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. From: ********** Sent: Fri Apr 26 15:19:49 SAST 2019 To: ********** Subject: FW: Complaints still go unresolved and you ignore me! Good day I will gladly assist with referring your e-mail to the relevant department. Kindly be advised that I have forwarded your e-mail through to our Home Loans Department, as they are best equipped to assist you with your query. You may contact them directly on the details below: * Telephone number: +27 11 ********** / *** * E-mail address: ********** You will receive feedback directly from the Home Loans Department. Kind regards Meagin van Stavel Customer Contact Centre E-Mail Unit ?Standard Bank will never send you unsolicited e-mail or any other communication asking you to update or provide confidential information via a link about you or your account. If you have any doubts about the legitimacy of any e-mails you have received claiming to be from Standard Bank please forward them to ********** From: ********** Sent: Thu Apr 25 18:13:27 SAST 2019 To: ********** Subject: Complaints still go unresolved and you ignore me! From: Taryn Mariana Sent: Thursday, April 25, 2019 6:11:07 PM To: ********** Cc: ********** Home Loans, Protection Plan HLPP; Home Loans Services Telephone Banking Subject: Complaints still go unresolved and you ignore me! Still no resolution! Avoiding and blocking me like a leper but still "robbing me blind" in a biased way! REALLY Standard bank?! You're still carrying on and have not resolved my issues with you?! Are you hoping I'll give up and "go away".... You are a shameful company that has illustrated snake-like smoke and mirrors strategies to try ***** over a good client! You have made a loyal company develop a deep hatred for your company. You have mishandled me terribly! I am disgusted by your misconduct! Standard Bank: R6899.55 returned to *** from SBSA HL NA ********** 72 190405. Acl bal R-7070.55 2019-04-25 Query? ********** 107 Without prejudice not judicial consequences, Ms.T.M.Drazek https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** Get Outlook for Android From: Taryn Mariana Sent: Friday, April 12, 2019 10:05:14 AM To: ********** Subject: Re: SBSA Credit Card Statement_2019-04-11 I don't even have a card no do I ever want one again! I didn't even collect the last card-check your systems for this! Then I still get charged for card fees and card protection ****?! ****************! Kindly refer to my 2 complaints again in this regard: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** And https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** Get Outlook for Android From: Standard Bank Credit Card Statement ********** Sent: Friday, April 12, 2019 6:36:45 AM To: ********** Subject: SBSA Credit Card Statement_2019-04-11 Hello MISS TM DRAZEK Keeping an eye on your bank statement is a great way to stay in control of your finances and keep moving towards your Next. That?s why we?ve attached your latest Credit Card eStatement. To view your statement, simply open the PDF attachment and insert your password. Your password is your South African ID number. If you don?t have an South African ID number, your password is your passport number. To view this statement, you?ll need to have Adobe PDF Reader installed. To install it, simply: Copy and paste this URL into your browser:.www.get.adobe.com/reader/?promoid=BUIGO Go to the website Click the ?download? button and follow the easy steps. Done! *Terms and conditions apply. Keeping your money and personal information secure is our priority. If you are concerned about any suspicious activity on your accounts, please call the ***** Line immediately on: ***. Standard Bank Moving Forward Authorised financial services and registered credit provider (NCRCP15). The Standard Bank of South Africa Limited (Reg. No. ***). Moving Forward is a trademark of The Standard Bank of South Africa Limited. The Standard Bank email disclaimer and confidentiality note: This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of the Standard Bank Group Limited and/or its subsidiaries ("the group"). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this email by mistake, kindly notify the sender, and delete it immediately. Do not disclose or use the email in any manner whatsoever. Views and opinions expressed in this email are those of the sender unless clearly stated as those of the group. The group accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. The group does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. The group will never send you any email or other communication asking you to update or provide confidential information about you or your account. If you have any doubts about the legitimacy of this email or other emails you receive claiming to be from Standard Bank please forward them ********** For more information about Standard Bank Group Limited see.www.standardbank.com Should you wish to unsubscribe, please send an email ********** GMS-2700E 5/18

Good day Taryn, Following up on Mr Fuzile’s response below we have been advised of the following: The matter appears to relate to Homeloan account number ********** 72, and due to the current arrear status on the account, Standard Bank of SA Ltd (SBSA) is following its normal collections process herein. The said Homeloan account is held in the names of T Drazek and Brian West. The account had since been handed over to Messrs Shepstone & Wylie attorneys due to the arrears status, given the current arrears amount of R66 798.58. SBSA has however offered an alternative and assistance in selling the property on a voluntary basis, with the EasySell mandate having been signed by the debtors. Furthermore it appears that an offer to purchase had been received in terms of this EasySell mandate, with instructions since having been provided to Messrs Shepstone & Wylie not to proceed with any legal action, until the voluntary sale process is successful and transferred in accordance with due process. You are of course welcome to reply to writer in need. Sincerely http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_02.jpg Joop Dekker Senior Manager, Customer Dispute Adjudication Rosebank PBB Legal Tel +27 (0)11 ********** www.standardbank.co.za http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_04.jpg http://www.standardbank.co.za/standimg/Campaigns/Studio/online2017/274806_Signature_PBB_05.jpg Standard Bank will never send you any e-mail or other communication requesting you to update or provide confidential information about you or your account(s). If you have any doubts about the legitimacy of this e-mail or other e-mails you have received claiming to be from Standard Bank kindly forward them to **********

Good day sir, In accordance to your company's usual conduct, you merely state to me how you are so called "legally" in the right to do collections etcetera etcetera. Your insinuated threat of legal collections against me purely further antagonize me and truly illustrate what is has been stated in my claims against you. I believe this is utter arrogance in your regard, and your demeanor continues to show how little you actually care about your clients and how you've done nothing to delve deeper into a matter ranging over 3 years or so. Your jargon and attitude do not intimidate me, sir. I believe your current response is quite shockingly disgusting, but adequately gives me more evidence to support my statements about your company. For further information regarding my matter, ask your company for all emails from this email address since about April 2016, and follow the links below: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- **********

Final escalation of Complaint against Standard Bank still go unresolved and you ignore me! | REF: ********** 8 Good day sir, In accordance to your company's usual conduct, you merely state to me how you are so called "legally" in the right to do collections etcetera etcetera. Your insinuated threat of legal collections against me purely further antagonize me and truly illustrate what is has been stated in my claims against you. I believe this is utter arrogance in your regard, and your demeanor continues to show how little you actually care about your clients and how you've done nothing to delve deeper into a matter ranging over 3 years or so. Your jargon and attitude do not intimidate me, sir. You seem to treat clients as though we know nothing and by trying to suggest you have somehow "helped" me when I have evidence contradicting your very statements illustrates that my statements about you and your staff are more than true. Do you perhaps know the idiomatic expression of " it's not what you know, its who you know that counts"... you see, I am related to Mr.*****of Radio 702, and Mr ****** of Carte Blanche knows my family very well. Are you perhaps aware of the fact that one of the leading legal representatives of the NCR was ************, Who has just moved to the Netherlands to study international law in at The Hague. Do NOT try and intimidate me with jargon and your silly insinuations. I do not take to it lightly, as I am an academic who also knows "things". You have literally breezed over my complaint and just tried to throw weight around. You will get any of your monies expected from who you have termed as your "main" bond-holder Mr.******* and I will also send you copies of all my attorneys letters to your company, as well as images of my chopped up card and proof of my closed accounts. If you want to antagonize people further, then that is your right- but it just gives me more ammunition. IF you want proof from 2016 of how I've contacted your company and informed you of impending issues and misconduct by *******, I have EVERYTHING. I believe your current response is quite shockingly disgusting, but adequately gives me more evidence to support my statements about your company. For further information regarding my matter, ask your company for all emails from this email address since about April 2016, and follow the links below: https://www.hellopeter.com/standard-bank/reviews/standard-bank-has-no-care-for-clients-be-ware-clientsconsumers- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-or-any-assistance-from-standard-bank-no-wonder-people-drive-through-your-branchs-windows8- ********** https://www.hellopeter.com/standard-bank/reviews/still-no-resolution-avoiding-and-blocking-me-like-a-leper-but-still-robbing-me-blind-in-a-biased-way- ********** Get Outlook for Android From: Dekker, Joop JJ ********** Sent: Thursday, 02 May 2019 3:35 PM To: ********** Cc: Fuzile, Lungisa L Subject: RE: Final escalation of Complaint against Standard Bank still go unresolved and you ignore me! | REF: ********** 8 Good day Taryn, Following up on Mr Fuzile’s response below we have been advised of the following: The matter appears to relate to Homeloan account number ********** 72, and due to the current arrear status on the account, Standard Bank of SA Ltd (SBSA) is following its normal collections process herein. The said Homeloan account is held in the names of ************. The account had since been handed over to Messrs Shepstone & Wylie attorneys due to the arrears status, given the current arrears amount of R66 798.58. SBSA has however offered an alternative and assistance in selling the property on a voluntary basis, with the EasySell mandate having been signed by the debtors. Furthermore it appears that an offer to purchase had been received in terms of this EasySell mandate, with instructions since having been provided to Messrs Shepstone & Wylie not to proceed with any legal action, until the voluntary sale process is successful and transferred in accordance with due process. You are of course welcome to reply to writer in need. Sincerely image Joop Dekker Senior Manager, Customer Dispute Adjudication Rosebank PBB Legal Tel +27 (0)11 **********