MG
Matthew G
1 reviews | Active since Aug 2017
16 Jul 2024, 16:22
Still no resolution
Good Day. This is now getting ridiculous; I logged a complaint last week. I was promised a response - but still nothing and it's almost the middle of this week. This is VERY urgent as I need to make international payments. Nobody has even bothered to give me a courtesy call???? I spent the whole of last week phoning and following up on this issue - nobody bothers to phone me back. Someone get back to me urgently. I have been a SBSA client for over two decades now - I expect more.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Jul 2024, 17:28Good day Matthew
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jul 2024, 17:28
Official
Good day Matthew
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
MG
Matthew G's updateReviewer Update
19 Jul 2024, 03:57While I have received ONE phonecall from Standard Bank on this issue this week, I am NO closer to understanding when the issue is going to be resolved and now I have several international payments failing. I expect a manager of this area to contact me and tell me what is going on. It's been almost 2 weeks now that this has been happening. Completely unacceptable.
MG
Matthew G's update19 Jul 2024, 03:57
Reviewer Update
While I have received ONE phonecall from Standard Bank on this issue this week, I am NO closer to understanding when the issue is going to be resolved and now I have several international payments failing. I expect a manager of this area to contact me and tell me what is going on. It's been almost 2 weeks now that this has been happening. Completely unacceptable.
Standard Bank's replyOfficial
19 Jul 2024, 07:09Dear Matthew
We sincerely apologize for the delay in getting back to you however our team is working on this matter.
We will get back to you with feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in getting back to you however our team is working on this matter.
We will get back to you with feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2024, 07:09
Official
Dear Matthew
We sincerely apologize for the delay in getting back to you however our team is working on this matter.
We will get back to you with feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in getting back to you however our team is working on this matter.
We will get back to you with feedback.
Kindest regards
Standard Bank Hello Peter Team
***