DT
Daniela T
1 reviews | Active since Apr 2018
10 Dec 2018, 12:42
Still no refund
A refund is due to me. Refunds department has been promising me everyday since last week Wednesday that it would be paid. It is now Monday and still no refund. No acceptable. Please have someone get a hold of me urgently in order to have this sorted out TODAY.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Dec 2018, 15:14Dear Daniela Teixeira
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply10 Dec 2018, 15:14
Official
Dear Daniela Teixeira
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
13 Dec 2018, 10:29Dear Daniela Teixeira
Thank you for posting your comments.
Email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Dec 2018, 10:29
Official
Dear Daniela Teixeira
Thank you for posting your comments.
Email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
DT
Daniela T's updateReviewer Update
13 Dec 2018, 18:55After a week of frustration my full refund was processed even before this complaint went live. Thank You Standard bank for remaining my personal bank of choice.
DT
Daniela T's update13 Dec 2018, 18:55
Reviewer Update
After a week of frustration my full refund was processed even before this complaint went live. Thank You Standard bank for remaining my personal bank of choice.