Still no progress or feedback

After my initial complaint on HELLOPETER.COM, i was contacted by Samantha Ramisur who requested more information. The info was sent and I have received a reply e-mail stating that it would take 5 working days to resolve. I have not received feedback after 5 days at all and have sent her yet another e-mail. In her reply email she was stating that she expects feedback on Monday (Yesterday). No feedback or response from her at all yesterday. This morning I've sent her another e-mail asking for feedback before 12:00, where after I will seek further advice after doing another listing on HELLOPETER.com. I have included my phone number and asked her to call me if necessary. It is now 16:50 and I have had no response, e-mail, phone call or feedback at all. It is obvious that the apathy is inherent at Standardbank Insurance. I now have enough proof to take this matter up with the Ombudsman. Should I be contacted by any agent from Standardbank Insurance, I know for sure that it will result in empty promises again... a characteristic Standardbank Insurance excells in...