still no helpful answers from SB, just rudness

I have been chasing standard bank up and down for money that belongs to a deceased estate. <br> I have been asking them time and time again what I need to do to resolve my problem. the first challenge with standard bank is getting them to understand the problem. The second challenge is that you have to repeat yourself 30 times to 30 different people because they can't talk to each other. today I was told that the problem is that I havent done something, thats why the issue is not resolved.... thank you for that, I would love to know what it is I need to do so that I can get it done. Unfortunately, there is no incentive for SB to help you. They know the money isnt theirs, they know that sooner or later someone will come ask for it, and they do as much as they can to avoid helping you because they dont care. Tamara Lepen called me, and even though I explained the issue to her weeks ago, and sent her all of the communication I had, she still needed me to explain it again... so it took 2 weeks to realize we didnt know what we are doing. then she proceeded to be very rude and very insensitive. standard bank has burnt all bridges for me. not interested in their ********.