Still No Help from Standard Bank

I wrote a review earlier in October and received the following response from Standard Bank. " Good day Jacquie, Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible. We apologize for the inconvenience and undue frustration, this has caused. Kind regards Complaints Resolution Centre". It is now 17th October and one of my accounts is still not linked to the app, my beneficiaries are still not listed, address is still wrong, I still cannot close an account and my local branches are closed due to Covid-19. I am a very unhappy client.