1 reviews | Active since May 2011

19 Jun 2017, 09:29

STILL NO FEEDBACK OR HELP????

<p>I dont understand? Do I not qualify to get help or feedback? Is that the story? How is it that I sent a query through on 15/06/2017, with NO FEEDBACK from Standard Bank? I sent a "secure email" on internet banking with NO FEEDBACK???? I sent a review on Hello Peter on 15/06/2017, with NO FEEDBACK, even though Standard Bank responded to reviews submitted on 17/06/2017???? Doesnt make sense to me..but anyway.. I spoke to a Standard Bank team leader on 15/06/2017, who said she will get back to me regarding my query.. and Im still waiting.. for someone - anyone... to give a continental blaze about my teeny tiny situation?? Still waiting...</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Jul 2017, 12:31
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***

Standard Bank
Standard Bank's reply11 Jul 2017, 11:34
Official

Good day

We appreciate you bringing this matter to our attention.

The attempt to call you was not successful earlier today. However an email has been sent to you in attempt to resolve this matter.

Regards

Zuziwe Mdingi

Complaint Resolution Centre

Standard Bank
Standard Bank's reply14 Jul 2017, 09:47
Official

Good day Luche

Thank you for your feedback indicating that this matter has been attended to and resolved.

Regards

Zuziwe Mdingi

Complaint Resolution Centre