Still no feedback on credit card request.

I wrote a report on hello peter on the 18th of February 2016 on a chargeback that has been added to my account +/- two years after it has been resolved. This whilst my credit card has been closed. Standard bank responded that a resolution specialist will get in touch with me soon. Until now I only get the daily sms or phone call from the credit card department asking me when I am going to pay. They keep on adding interest and late paying fees, but still cannot explain what is going on. When I do explain to the call centre they do agree that is does not make any sense, but can only tell me that this has been escalated. No resolution specialist has phoned me until now. It seems they were trying to shut me up to tell me about the resolution specialist. I am so disappointed in Standard bank for I have been a customer for so many years.