Still no feedback on card replacement fee incorrectly charged

It has now been five months, and the R145 Card Replacement Fee incorrectly charged to my credit card on 14 April 2022 due to the bank failing to notify me that my credit card was ready for collection, has not yet been refunded.

The bank failed to notify me that my card was ready for collection, then sent it back for shredding, and then the bank had to order a replacement card for me, for which I was incorrectly charged.

I want that money back.