MG
Morne G
1 reviews | Active since Aug 2020
16 May 2024, 16:34
Still no feedback from std bank homeloans after a week and half almost
AGAIN ALMOST A WEEK PAST AND NO REPLY FROM STD BANK
We were contacted by Sandi and finally got communication from Tshibedi who is looking into our issue of the life cover being removed and for their finance dept to verify the true arrears as the amount she confirmed and the amount confirmed by Sandi differs.
It was confirmed that the bank will not remove us from the court role on 21 May SO WHEN ARE YOU PLANNING ON SENDING THE SETTLEMENT AGREEMENT! WITH THE CORRECT ARREARS Are you planning on sending this the morning of the 21st???
Or are you pulling a fast one on us and still proceeding with judgement???
Surely it cant take so long to verify true arrears and where my life cover went to
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
16 May 2024, 16:48Dear Morne
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 May 2024, 16:48
Official
Dear Morne
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MG
Morne G's updateReviewer Update
17 May 2024, 08:39Best possible serviice???
Do you call GIVING US A LETTER DATEF 5 MAY CONFIRMING ARREARS TOTAL 183800 and after paying you R130000 being told now that the actual arrears are R217000 AND AFTER ASKING FOR THELEDI TO CHECK THE FIGURES WE WAITED OVER A WEEK YET AGAIN TO NOT GET FEEDBACK WHERE THE LIFE COVER HAS NMGONE AND FOR THEN TO JUST SAY THAT THE OFFICIAL LETTER ON LETTERHEAD OF THE BANK HAD INCORRECT INFO!! AND STILL AFTER 2 WEEKS NO UPDATE WHERE THE LIFE COVER IS????
IS THAT WHAT U REFERRING TO WHEN YOU SAY "BEST POSSIBLE SERVICE" leave the client hanging for 2 weeks and get back to them to say its incorrect info SORRY
We will proof to you (cause we are going to havr to do the job for you! That you are paid for) that your figures are incorrect! And the letter dated 5 May is the coreect figure!
Wow! People should be aware of schemes like this from std bank!
Do you call GIVING US A LETTER DATEF 5 MAY CONFIRMING ARREARS TOTAL 183800 and after paying you R130000 being told now that the actual arrears are R217000 AND AFTER ASKING FOR THELEDI TO CHECK THE FIGURES WE WAITED OVER A WEEK YET AGAIN TO NOT GET FEEDBACK WHERE THE LIFE COVER HAS NMGONE AND FOR THEN TO JUST SAY THAT THE OFFICIAL LETTER ON LETTERHEAD OF THE BANK HAD INCORRECT INFO!! AND STILL AFTER 2 WEEKS NO UPDATE WHERE THE LIFE COVER IS????
IS THAT WHAT U REFERRING TO WHEN YOU SAY "BEST POSSIBLE SERVICE" leave the client hanging for 2 weeks and get back to them to say its incorrect info SORRY
We will proof to you (cause we are going to havr to do the job for you! That you are paid for) that your figures are incorrect! And the letter dated 5 May is the coreect figure!
Wow! People should be aware of schemes like this from std bank!
MG
Morne G's update17 May 2024, 08:39
Reviewer Update
Best possible serviice???
Do you call GIVING US A LETTER DATEF 5 MAY CONFIRMING ARREARS TOTAL 183800 and after paying you R130000 being told now that the actual arrears are R217000 AND AFTER ASKING FOR THELEDI TO CHECK THE FIGURES WE WAITED OVER A WEEK YET AGAIN TO NOT GET FEEDBACK WHERE THE LIFE COVER HAS NMGONE AND FOR THEN TO JUST SAY THAT THE OFFICIAL LETTER ON LETTERHEAD OF THE BANK HAD INCORRECT INFO!! AND STILL AFTER 2 WEEKS NO UPDATE WHERE THE LIFE COVER IS????
IS THAT WHAT U REFERRING TO WHEN YOU SAY "BEST POSSIBLE SERVICE" leave the client hanging for 2 weeks and get back to them to say its incorrect info SORRY
We will proof to you (cause we are going to havr to do the job for you! That you are paid for) that your figures are incorrect! And the letter dated 5 May is the coreect figure!
Wow! People should be aware of schemes like this from std bank!
Do you call GIVING US A LETTER DATEF 5 MAY CONFIRMING ARREARS TOTAL 183800 and after paying you R130000 being told now that the actual arrears are R217000 AND AFTER ASKING FOR THELEDI TO CHECK THE FIGURES WE WAITED OVER A WEEK YET AGAIN TO NOT GET FEEDBACK WHERE THE LIFE COVER HAS NMGONE AND FOR THEN TO JUST SAY THAT THE OFFICIAL LETTER ON LETTERHEAD OF THE BANK HAD INCORRECT INFO!! AND STILL AFTER 2 WEEKS NO UPDATE WHERE THE LIFE COVER IS????
IS THAT WHAT U REFERRING TO WHEN YOU SAY "BEST POSSIBLE SERVICE" leave the client hanging for 2 weeks and get back to them to say its incorrect info SORRY
We will proof to you (cause we are going to havr to do the job for you! That you are paid for) that your figures are incorrect! And the letter dated 5 May is the coreect figure!
Wow! People should be aware of schemes like this from std bank!
Standard Bank's replyOfficial
17 May 2024, 11:23Dear Morne
Thank you for taking our call.
As discussed please note that this matter has been escalated.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As discussed please note that this matter has been escalated.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2024, 11:23
Official
Dear Morne
Thank you for taking our call.
As discussed please note that this matter has been escalated.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As discussed please note that this matter has been escalated.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
MG
Morne G's updateReviewer Update
17 May 2024, 12:10hopefully TODAY cause the court date is next week so please ensure this is done today im sure waiting 2 weeks for nothing is time for some work now
MG
Morne G's update17 May 2024, 12:10
Reviewer Update
hopefully TODAY cause the court date is next week so please ensure this is done today im sure waiting 2 weeks for nothing is time for some work now
MG
Morne G's updateReviewer Update
17 May 2024, 15:51You do know that Mo day is the 20th???
So by when (was my question earlier) will we get final answer???
So by when (was my question earlier) will we get final answer???
MG
Morne G's update17 May 2024, 15:51
Reviewer Update
You do know that Mo day is the 20th???
So by when (was my question earlier) will we get final answer???
So by when (was my question earlier) will we get final answer???
MG
Morne G's updateReviewer Update
17 May 2024, 16:12Just got email from Thabisile confirming that homeloans got in contact with us on the matter and also addressing the assurance
TO DATE NO ONE FROM STD BANK rep**** we are being told things that are not true!! We are still waiting on the BLODDY SETTLEMENT AGREEMENT TOO!! SO HOW CAN YOU TELL US ONE THING AND DO ANOTHER ARE YOU A BUNCH OF ****S???????
PLS DO NOT TAKE US FOR A RIDE ANYNORE we want the promised agreement and confirmation of the so called fwesback given! You have my wifes email address so what info did you use and when!
We will liase with the ombud too in the meantime cause its time to name and shame this bank!
Await YOUR URGENT FEEDBACK OTHERWISE I WILL DRIVE TO YOUR OFFICES ON MONDAY AND MAKE A SCENE
TO DATE NO ONE FROM STD BANK rep**** we are being told things that are not true!! We are still waiting on the BLODDY SETTLEMENT AGREEMENT TOO!! SO HOW CAN YOU TELL US ONE THING AND DO ANOTHER ARE YOU A BUNCH OF ****S???????
PLS DO NOT TAKE US FOR A RIDE ANYNORE we want the promised agreement and confirmation of the so called fwesback given! You have my wifes email address so what info did you use and when!
We will liase with the ombud too in the meantime cause its time to name and shame this bank!
Await YOUR URGENT FEEDBACK OTHERWISE I WILL DRIVE TO YOUR OFFICES ON MONDAY AND MAKE A SCENE
MG
Morne G's update17 May 2024, 16:12
Reviewer Update
Just got email from Thabisile confirming that homeloans got in contact with us on the matter and also addressing the assurance
TO DATE NO ONE FROM STD BANK rep**** we are being told things that are not true!! We are still waiting on the BLODDY SETTLEMENT AGREEMENT TOO!! SO HOW CAN YOU TELL US ONE THING AND DO ANOTHER ARE YOU A BUNCH OF ****S???????
PLS DO NOT TAKE US FOR A RIDE ANYNORE we want the promised agreement and confirmation of the so called fwesback given! You have my wifes email address so what info did you use and when!
We will liase with the ombud too in the meantime cause its time to name and shame this bank!
Await YOUR URGENT FEEDBACK OTHERWISE I WILL DRIVE TO YOUR OFFICES ON MONDAY AND MAKE A SCENE
TO DATE NO ONE FROM STD BANK rep**** we are being told things that are not true!! We are still waiting on the BLODDY SETTLEMENT AGREEMENT TOO!! SO HOW CAN YOU TELL US ONE THING AND DO ANOTHER ARE YOU A BUNCH OF ****S???????
PLS DO NOT TAKE US FOR A RIDE ANYNORE we want the promised agreement and confirmation of the so called fwesback given! You have my wifes email address so what info did you use and when!
We will liase with the ombud too in the meantime cause its time to name and shame this bank!
Await YOUR URGENT FEEDBACK OTHERWISE I WILL DRIVE TO YOUR OFFICES ON MONDAY AND MAKE A SCENE
Standard Bank's replyOfficial
17 May 2024, 17:10Dear Morne
Please note that our team has responded email on this matter.
Have a great day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that our team has responded email on this matter.
Have a great day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2024, 17:10
Official
Dear Morne
Please note that our team has responded email on this matter.
Have a great day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that our team has responded email on this matter.
Have a great day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
MG
Morne G's updateReviewer Update
20 May 2024, 07:36Just got an email on Friday from Thabisile nothing from homeloans!
Your so called court date is set for tomorrow and we need to sign the settlement agreement before then! And then also we need to know if we are suppose to be at court tomorrow or not! We just not getring anything out of Std Bank!
Can you confirm to me or my wife TODAY if we need to be at court tomorrow AND ENSURE THAT WE GET THIS MENTIONED AGREEMENT! TODAY!!!
Waiting your urgent response to this - it can surely not take u 2 days to reply with these 2 things!
1. Give us the agreement to sign
2. Confirm if we need to be at court or not?
Thanks!
Your so called court date is set for tomorrow and we need to sign the settlement agreement before then! And then also we need to know if we are suppose to be at court tomorrow or not! We just not getring anything out of Std Bank!
Can you confirm to me or my wife TODAY if we need to be at court tomorrow AND ENSURE THAT WE GET THIS MENTIONED AGREEMENT! TODAY!!!
Waiting your urgent response to this - it can surely not take u 2 days to reply with these 2 things!
1. Give us the agreement to sign
2. Confirm if we need to be at court or not?
Thanks!
MG
Morne G's update20 May 2024, 07:36
Reviewer Update
Just got an email on Friday from Thabisile nothing from homeloans!
Your so called court date is set for tomorrow and we need to sign the settlement agreement before then! And then also we need to know if we are suppose to be at court tomorrow or not! We just not getring anything out of Std Bank!
Can you confirm to me or my wife TODAY if we need to be at court tomorrow AND ENSURE THAT WE GET THIS MENTIONED AGREEMENT! TODAY!!!
Waiting your urgent response to this - it can surely not take u 2 days to reply with these 2 things!
1. Give us the agreement to sign
2. Confirm if we need to be at court or not?
Thanks!
Your so called court date is set for tomorrow and we need to sign the settlement agreement before then! And then also we need to know if we are suppose to be at court tomorrow or not! We just not getring anything out of Std Bank!
Can you confirm to me or my wife TODAY if we need to be at court tomorrow AND ENSURE THAT WE GET THIS MENTIONED AGREEMENT! TODAY!!!
Waiting your urgent response to this - it can surely not take u 2 days to reply with these 2 things!
1. Give us the agreement to sign
2. Confirm if we need to be at court or not?
Thanks!
Standard Bank's replyOfficial
20 May 2024, 09:56Dear Morne
Please be advised that we will follow up with our team. We will reach out to you as soon as possible .
Our humble apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be advised that we will follow up with our team. We will reach out to you as soon as possible .
Our humble apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2024, 09:56
Official
Dear Morne
Please be advised that we will follow up with our team. We will reach out to you as soon as possible .
Our humble apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be advised that we will follow up with our team. We will reach out to you as soon as possible .
Our humble apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
MG
Morne G's updateReviewer Update
20 May 2024, 11:28Please do guys you can see time is getting less its not waiting we need this agreement today
And i want to know if we need to go to court too
We cant only get a reply tomorrow that is too late i need that today
And i want to know if we need to go to court too
We cant only get a reply tomorrow that is too late i need that today
MG
Morne G's update20 May 2024, 11:28
Reviewer Update
Please do guys you can see time is getting less its not waiting we need this agreement today
And i want to know if we need to go to court too
We cant only get a reply tomorrow that is too late i need that today
And i want to know if we need to go to court too
We cant only get a reply tomorrow that is too late i need that today